Microsoft CEO Satya Nadella delivered a speech on the role of new industrialists, at Davos 2020, and touched upon some points I found very significant. I would want to share my notes about the speech.
In order to be successful, global platform companies operating in the digital economy must contribute to the local economies of the countries. They need to make their local customers more productive, by increasing their digital capacity. Additionally, the ecosystem they create at the local level should generate a qualified employment. In summary, platform companies will succeed if they focus not only on increasing their profits but also on supporting the ecosystem around. He explains the reason of this in a very simple way: “If you are a platform company, you need your customers to be successful. Because that’s the only way you get paid.”
He also underlined the importance of social skills such as empathy for success. He said that innovation should aim the unmet needs of people, and a business actor needs empathy to understand these needs.
You can watch the whole debate, in which many issues were discussed including digital economy, new generation industries and family-work balance from: